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Managing Aggressive/Assaultive Behavior in the Workplace

Violent behavior surrounds us. Could you predict or prevent a person's violence? This half-day session is designed to teach techniques for safely managing someone who becomes aggressive at the workplace. Includes the process involved, looking critically at situations (from your point of view), assessing, planning and evaluating each step and, most importantly, seeking ways to avoid events which could become explosive.
Length: Half day

Already offered this term; next scheduled offering to be announced.